Carron ECO Stove 5kW DEFRA Approved EcoDesign - Matt Black

Welcome to beech&maple, your dedicated source for all thing Stoves and Fireplaces. We are a UK based online retailer specialising in high-quality products. We are an approved retailer of all listed brands, and offer a diverse range of high-quality stoves, burners, fireplaces, and accessories at competitive prices.

Our Story

beech&maple started from a personal love of wood-burning stoves and the warmth they bring to a home. Our founders have over 20 years' experience in the heating industry and are inspired by the challenge of finding quality, reliable, and aesthetically pleasing stoves. For that reason they decided to create a business that made premium Stoves and Fireplaces accessible to everyone. Every product we sell reflects our commitment to craftsmanship, warmth, and sustainability.

Our Vision

At beech&maple our vision is to become the most trusted destination for Stoves and Fireplaces, known for both quality and expertise. We aim to inspire our customers to make informed choices about heating their homes efficiently and safely. By combining innovation with timeless design, we strive to set a standard in the industry, ensuring every customer experiences comfort, reliability, and a touch of style in their living space.

Why Choose Us

Choosing beech&maple means choosing quality, expertise, and personal care. We work with leading and established manufacturers, offering a carefully selected range of products from trusted names. All products are sourced through approved suppliers, ensuring quality, authenticity and full manufacturer backing.

Our team is dedicated to providing expert advice, seamless service, and support from purchase to installation. We understand that purchasing a stove or fireplace is a significant investment, and we aim to give our customers confidence at every stage.

Delivery & Fulfilment

Orders are fulfilled through our network of trusted suppliers and distribution partners across the UK. This allows us to offer a wide range of products while maintaining reliable delivery times and high standards of service.

Connect With Us

We thank you for your interest in beech&maple and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out via our contact page or the details below:

Email: info@beechandmaple.co.uk

Phone: 0203 051 8283

Address: 167-169, Great Portland Street, 5th Floor, London, W1W 5PF

Order Confirmation

Once you place your order, we may place a temporary pre-authorisation on your payment method to verify funds. Your card will only be charged once your order has been confirmed as available and ready for dispatch.

Following your order, we will contact our supplier to confirm stock availability. If the item is available, we will process your payment and dispatch your order.

If there is any delay (for example, if an item is on backorder or unavailable), we will void the authorisation and contact you using the details provided.

---

Order Delivery

Orders are typically dispatched within 5 working days, subject to stock availability.

Once dispatched, you will receive tracking details via email within 24 hours. If you have not received tracking details within 6 working days, please contact us at info@beechandmaple.co.uk.

All deliveries are kerbside only, unless explicitly agreed otherwise. It is the customer’s responsibility to ensure there is safe and suitable access for delivery.

Risk of loss or damage passes to you once the goods have been delivered.

---

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@beechandmaple.co.uk so we can assist and, where applicable, raise a claim with the supplier or courier.

---

Cancellations

If you wish to cancel:

• Before dispatch: we will cancel and issue a full refund
• After dispatch: you will be responsible for the cost of returning the item

To cancel your order, please contact info@beechandmaple.co.uk.

Any refunds can only be issued to the same payment method which was used to place the order.

---

Returns Policy

We want you to be completely satisfied with your purchase.

You have the right to return your order within 14 days of receiving the item.

To be eligible for a return:

• Items must be in a resalable condition
• Unused and not installed
• Returned with original packaging where reasonably possible
• Accompanied by proof of purchase

To initiate a return, you can contact us at info@beechandmaple.co.uk. Return address will be provided after contacting customer services. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Returns sent without prior approval will not be accepted. Please note that a restocking fee may apply. 

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect. We recommend using a tracked delivery service.

---

Non-Returnable Items

The following items are non-returnable unless faulty:

• Custom or made-to-order products (including special finishes or colours)
• Personalised items
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Installed or used appliances

If you are unsure whether your item is eligible for return, please contact us before purchasing at info@beechandmaple.co.uk. Unfortunately, we cannot accept returns on sale items or gift cards.

---

Exchanges

We do not offer direct exchanges. To obtain a different item, please return your original purchase (if eligible) and place a new order.

---

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to complete the transaction. The refund will be for the product(s) only, not any shipping costs. 

If more than 15 business days have passed since your refund was approved, please contact us at info@beechandmaple.co.uk.

---

Faulty or Incorrect Items

If your item arrives damaged or faulty, or not as described, you may be entitled to a repair, replacement, or refund in accordance with UK consumer law.:

• Contact us within 48 hours of delivery
• Provide photos where possible

We will arrange a replacement or refund where appropriate.

---

Your Statutory Rights

Nothing in this policy affects your statutory rights under applicable UK consumer law, including your rights under the Consumer Contracts Regulations and the Consumer Rights Act.